DELIVERY & RETURNS

REFUND POLICY

Under the Distance Selling Regulations you have a right to cancel your order for any payments made via this website, up to 7 working days after receiving it and receive a full refund. If you are unsatisfied with your order, please Contact Us, quoting your name and date ordered. If we can not resolve the problem to your satisfaction, we will ask you to return the products to our Correspondence Address and once received we will make a refund providing the items are unopened, unused and undamaged. Refunds are NOT given on any products that have been opened or/and used unless the item is faulty. Funds will be credited into the same account that was debited. If you wish to change an unopened item this will be done but will incur a 3 pound charge to cover administration and postage and packing plus any cost difference of the items. A cheque payable to The Day Spa should be sent with your returned item.

DELIVERY LEADTIMES

Items purchased will be despatched as soon as possible. A leadtime of up to 10 business days should be allowed. For deliveries to Western Europe and Rest Of World Countries, a leadtime of up to 15 business days should be allowed.

ORDERS LOST IN THE POST

Unfortunately this does happen and if an order is lost in the Postal system, The Day Spa will need to claim on the Post Office insurance. In completing our claim form, we will provide the name and contact details of the intended recipient. Before we send a replacement, we will require our lost post form to be completed, signed and returned to us confirming non-receipt. You can find the form on the Royal Mail.com web site for printing or we can email you if you prefer.

ORDERS FROM THE CHANNEL ISLANDS

We are happy to accept orders from the Channel Islands but regret that we do not provide VAT refunds since the administrative cost which would be passed on to the client to action this would exceed the refunded amount.

ORDERS FROM THE REPUBLIC OF IRELAND

Delivery is via Royal Mail's International Registered Post and a signature may be required upon delivery. The delivery cost is 6.50 VAT is charged on all deliveries.

ORDERS FROM OTHER WESTERN COUNTRIES AND FROM REST OF WORLD

Delivery is via Royal Mail's International Registered Post and a signature may be required upon delivery. The delivery cost is 7.00 VAT is charged on all deliveries.